Privacy Policy | Hailuo3 AI

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and contact details you provide when registering or contacting us.
Usage Data: Information about how you interact with our website, including pages visited and time spent.
Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.
Generation and billing records: Your account ID, prompts, first-frame image URLs, job status, output URLs, timestamps, credit reservations/refunds, and paid-plan entitlement records. These support account-scoped history, balances, and payment reconciliation.

How We Use Your Information

We use your information for the following purposes:

To provide and maintain our services
To notify you about changes to our services
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used.

Generation requests send your prompt and, for image-to-video, your publicly accessible HTTPS first-frame image URL to our video generation provider (WaveSpeed) to run MiniMax-H3. Do not include confidential or unauthorized material. Stripe or Creem handles checkout, depending on the selected payment option; we retain payment identifiers and entitlement records rather than full card details. Generation history persists with your account; downloadable outputs may depend on the upstream provider’s URL availability. Contact us with access or deletion requests; some billing records may need to be retained for legal or accounting obligations.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.